All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
1) What is the deadline to apply for a return?
You must apply within 14 days of receiving the item(s). To return items, you must keep them in perfect condition, without using or removing the labels and the original packaging. Also we support free return only if you want to replace item, otherwise you should pay for return cost to get full refund.
2) Who pays for the shipping costs when making the return?
You will need to pay shipping fee for returning the items.
3) How long does it take to be refunded in full?
A full refund will be given once we have received your package and confirmed that the conditions for reimbursement have been met. The sooner you return the item(s), the sooner you will get your refund!
4) How do you deliver/deposit the refund?
Your refund will be returned using the same method used for the original payment of the purchase.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time (45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Other exceptional circumstances outside the control of https://joystark.com.
You can submit refund requests within 14 days after delivery, if this time period expire we cannot support refunds & returns. You can do it by sending an email to “[email protected]” or by writing us on Livechat.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
We’re sorry, but item exchanges are not currently supported. However, you may place a new order before or after receiving a refund, since the return order and the new order are independent processes.